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  • E

    -

    Advisor

    Help your customers Repair, Recycle or Sell their Electronics in exchange for their feedback on your products.

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E-Advisor's service helps consumers recycle, repair or sell their electronic and electricals in exchange for feedback on their experience. Survey data helps manufacturers and retailers gain critical customer insights.

Step One: Purchase a voice recognition hardware system. Activate the E-Advisor service.
Step Two: Show the item to the camera (image recognition) or tell E-Advisor the make/model number.
Step Three: Agree to the terms and conditions on privacy before describing your experience with the product(s).
Step Four: E-Advisor's repair, recycling or sales scripts help you make the best decision for what to do next with your electronic items

Example #1: an electronics manufacturer facing high product returns seeks clarity around their product portfolio.

ABC Gadgets, an electronics manufacturer, want to focus on the customers they already have and understand why some consumers abandon ABC's products. E-Advisor's home based, voice recognition service is considered the ideal choice for ABC since it captures consumer responses over a sustained period. E-Advisor helps ABC research customers, not markets, by focusing on their customer's individual needs and purchase criteria. The dashboard exposes relationships between customer interactions and transactions. Notably, the collected data goes beyond traditional assessments of consumer satisfaction- because satisfied customers are not always loyal customers. With E-Advisor's service, ABC leverage E-Advisor's survey data to determine a.) current revenue opportunities with their most valuable customers; and, b.) potential cost cutting initiatives within their supply chain.
With regard to increasing revenue, ABC use the data collected by E-Advisor to first identify and then target repeat customers. Data suggests ABC should compete on scope, not scale. This revelation drives ABC to offer some products as a service. With regard to ABC's cost cutting strategy, ABC re-examine their distribution channels and determine that costs can be saved by switching to e-procurement. In future, consumers can purchase products from other companies who will produce under their brand. ABC also decide to limit their distribution channels to key intermediaries. These decisions are not taken lightly.
Before changing their strategy, ABC review the data to predict their target consumer's likely response to the proposed changes. Such insight helps ABC avoid adverse impacts on their repeat customers. E-Advisor's data may also increase ABC's chances of success in their revised channel strategy.
# User E-Advisor -
1 Alexa, trigger E-Advisor (Alexa loads E-Advisor) Welcome to E-Advisor, the green digital assistant that helps you repair, recycle or sell your electronics and electricals! First things first, E-Advisor would like to ask you a few short questions about your experience with your item and share it with the manufacturer. Do you agree to participate?
2 Yes, I agree. Great. First things first. May I ask your name?
3 Mary. Hi, Mary. Do you have an electronic or electrical item that you would like to repair, recycle or sell today?
4 Yes. What electronic or electrical item do you want to repair, recycle or sell?
5 A toaster. A toaster. Is that correct?
6 Yes. Great! May I ask the manufacturer and model number of the toaster?
7 It's a "Werley 543". A Werley 543. You have three options: repair, recycle or sell it. Which option suits you?
8 Repair for now. Ok. Before we review your repair options for your toaster I would like to ask you a few questions about your experience with the toaster. Do you agree to take part in a brief survey?
9 Yes Ok. [Begin survey based on manufacturer's/retailer's strategy]. Thanks for participating in the survey. Now, returning to the matter at hand. Do you want to take the toaster to a repair shop or have a go at repairing it yourself with online expert advice?
10 I would like to take it to a repair shop. Ok, I understand you want to repair your toaster at a repair shop. The closest electronics repair shop, "Easy Repair", is 4 miles away on 123 Sayer Road. They are open Monday to Friday from 9am to 5pm. Would you like this information, including directions sent to you?
11 Yes. Would you like the information sent via email, text or both?
12 Both Ok. I have sent you directions for Easy Repair with their opening hours to the email address and phone number you previously registered with Alexa. Would you like to review your recycling or sales options?
13 Yes. Which option would you like to review next? Recycling or Sales?
14 Recycling Ok. Just one second while I load your recycling profile.....
# User E-Advisor -
1 Alexa, ask E-Advisor for help. (Alexa loads E-Advisor) Welcome to E-Advisor, the green digital assistant that helps you repair, recycle or sell your electronics and electricals! First things first, E-Advisor would like to ask you a few short questions about your experience with your item and share it with the manufacturer. Do you agree to participate?
2 Yes, I agree. Great. First things first. May I ask your name?
3 Bosco. Hi, Bosco. Do you have an electronic or electrical item that you would like to repair, recycle or sell today?
4 Yes What electronic or electrical item do you want to repair, recycle or sell?
5 A toaster A toaster. Is that correct?
6 Yes Great! May I ask the manufacturer and model number of the toaster?
7 It's a "Werley 543". I see, a Werley 543. E-Advisor can help you with the following categories: Repair, Recycling, or Sales. Which one do you want?
8 Recycling Ok. Before we review your recycling options for your toaster I would like to ask you a few questions about your experience with the toaster. Do you agree to take part in a brief survey?
9 Yes Ok. [Begin survey based on manufacturers/retailers strategy]. Thanks for participating in the survey. Now, returning to the matter at hand. Your closest electronics recycling location is "Smurphys" on Clancy Road. Would you like their opening hours?
10 Yes Ok. Good to hear. They are open Monday to Friday from 9am to 5pm. Would you like this information, including directions sent to you?
11 Yes Would you like the information sent via email, text or both?
12 Both Ok. I have sent you directions for Easy Repair with their opening hours to the email address and phone number you previously registered with Alexa. Would you like to review your sales or repair options?
13 Yes Which option would you like to review next? Sales or Repairs?
14 Sales Ok. Just one second while I load your sales profile.....
# User E-Advisor
1 Alexa, trigger E-Advisor (Alexa loads E-Advisor) Welcome to E-Advisor, the green digital assistant that helps you repair, recycle or sell your electronics and electricals! First things first, E-Advisor would like to ask you a few short questions about your experience with your item and share it with the manufacturer. Do you agree to participate?
2 Yes, I agree. Great. May I ask your name?
3 Tosin Hi, Tosin. Do you have an electronic or electrical item that you would like to repair, recycle or sell today?
4 Yes What electronic or electrical item do you want to repair, recycle or sell?
5 A toaster A toaster. Is that correct?
6 Yes Fantastic! May I ask the manufacturer and model number of the toaster?
7 It's a "Werley 543". A Werley 543. You have three options: repair, recycle or sell it. Which option are you interested in exploring today?
8 Sales Ok. Before we review your sales options for your toaster I would like to ask you a few questions about your experience with the toaster. Do you agree to take part in a brief survey?
9 Yes Ok. [Begin survey based on manufacturer's/retailer's strategy]. Thanks for participating in the survey. Now, returning to the matter at hand. Based on the information you provided, used Wexley 543 toasters currently sell for between £0.20 to £2 on Amazon and £.10 to £3 on Ebay. Would you like to place your item for sale via your Amazon account, via EBay or not at all?
10 I choose Amazon. Ok, I will connect you to Alexa who can take it from here. Is there anything else I can do for you today?
11 Nope. Ok, it was a pleasure doing business with you. Have an enjoyable evening, Tosin.
# Name Provider Description Cost
1 Echo Amazon Amazon Echo is designed around your voice. It's always ready, hands-free and fast. pricing info
2 Home Google Google Home is a voice-activated speaker powered by the Google Assistant. pricing info
3 Hub Insteon A device that connects you to your home from any smartphone or tablet, anywhere in the world pricing info
4 Voice Ivee Multi-room voice assistant for the home to connect and control smart devices and services pricing info
5 Consumer Mycroft An open source ai product with native skills and abilities baked in pricing info
6 HomeKit Apple HomeKit is a framework for communicating with and controlling connected accessories in a user's home. pricing info
7 Onyx Orion Labs Onyx is a wearable communication accessory for instant voice conversations. pricing info
# Name Provider Description Cost
1 Alexa Amazon Echo connects to the Alexa Voice Service to play music, provide information and more. pricing info
2 Cortana Microsoft Cortana is an intelligent personal assistant created by Microsoft for Windows 10, et al pricing info
3 Siri Apple Siri is the intelligent personal assistant that helps you get things done; e.g., send your messages, et al pricing info
4 Now, The Assistant Google Hands free help to enjoy music, get answers, manage your everyday tasks, and control smart devices. pricing info
5 Wit.ai Facebook Lets developers add a few lines of its code to instantly build in speech recognition and voice control pricing info
6 Val.ai Valossa Val.ai recognizes people, visual entities, speech and motion. pricing info
7 Rana Vocaloid Rana is a Japanese VOCALOID developed originally by We've Inc. in collaboration with Internet Co., Ltd pricing info
8 Viv Samsung An open AI platform for developers to build conversational assistants and natural language-based interfaces pricing info
9 NLG Arria Arria explain your data in language that people understand, so you can make real use of it, with our patented Natural Language Generation (NLG) AI technology pricing info
10 Sophie ID Avatars Sophie is a helpful, critical link between adults, their caregivers and healthcare providers. pricing info
11 Profile Management Infer An AI-Powered Prospect Management Platform that Guides Employees and Improves the Customer Experience. pricing info
12 Cloud Solution MindMeld Messaging bots for your retail business pricing info
# Type Description Cost
1 Amazon Product Advertising The Product Advertising API provides programmatic access to Amazon's product selection and discovery functionality pricing info
2 Google Maps Google Maps APIs powers location experiences for an application's users pricing info
3 TripAdvisor The TripAdvisor Content API is for consumer-facing travel websites and apps pricing info
4 Earth911 Search API The largest and most accurate recycling directory in the U.S. pricing info
5 Bview Local Search API The Bview local search API allows user to integrate search results into their website. pricing info
6 CheckMEND API Global property history reporting and due-diligence API pricing info
7 EAN Data API The Barcode EAN API provides product info, images and descriptions for over 20 million barcodes pricing info
8 EasyEthical API EasyEthical is a free, community-built ethical consumer guide that helps users make ethical choices when they shop. pricing info
9 eBay Product Services API This API lets you retrieve product information and add new products to an eBay catalog where needed. pricing info
# Package Options Potential Providers
1 Base analysis of your customer locations, vehicle fleet routing & scheduling Freeboard
2 Silver choose a template from any of the following leading software vendors IBM Bluemix, AWS, Salesforce, DataStax, et al
3 Gold order a custom dashboard Integrate two or more dashboard providers
  • Take me to E-Advisor's website
  • Note: The repair, recycling and sales scripts are displayed above in a condensed format. All names, places are for illustration purposes only.
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